Category: Communication
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What’s your Empathy Quotient?
Over the last three years, I have researched, read and reflected on compassion and how it shows up at work and home. It’s been a great exploration to find the many ways compassion is understood. It’s something we know by experience, and is less clear to define. After many conversations and interviews, empathy is a…
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High Performers or High Potentials?
Most leaders have star performers, and often times, those leaders work hard to find new ways to engage them to be productive and fulfilled in their roles. Finding new projects, developing a specific skill or getting exposure to different markets or people can all be ways to reward performers. In a recent situation, I worked…
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Download New Tool on Listening Skills!
We’re happy to be offering a new too called Listening building blocks. This tool gives a concise way to pinpoint a skill you might add to improve the quality of your listening skills. Download today and raise your awareness. Try something new for the next seven days and build that key relationship with how you…
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Six Building Blocks for Better Listeners
How many people do you have in your life who truly listen to you? Listen fully, without judgment and even help you hear yourself better? Probably not very many… As I’ve asked this question in workshops over the years, rarely can people name more than three or four people who hold this kind of place…
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Impact or Intention?
I intend to be conscientious and careful as back out of my narrow driveway multiple times of day. And although it’s daytime, and there is no radio, talking, texting or even anyone in the car, I’ve managed to swipe the driver’s side mirror off by the way too close proximity of my car to the…
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The Tale of Two Cookies
A woman was waiting at an airport one night, With several long hours before her flight. She hunted for a book in the airport shops, Bought a bag of cookies and found a place to drop. She was engrossed in her book but happened to see, That that the man sitting beside her, as bold…
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Be Purposeful
“One day Alice came to a fork in the road and saw a Cheshire cat in a tree. ‘Which road do I take?’ she asked. ‘Where do you want to go?’ was his response. ‘I don’t know’, Alice answered. ‘Then’, said the cat, ‘it doesn’t matter which road you take.’ Energy comes from purpose, and…
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Listening beyond Words
How many times do we assume others can, and should, read our minds? If I say, “The dog needs to go outside” and believe someone will know what I mean by that statement, it could be a half-dozen or so ways to interpret the meaning. Does it mean I’m getting ready to let the dog…
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WAIT
I suppose leaders (people!) who talk too much top the list for what not to do on the interpersonal skills list. Uggh.! Talk 1/3, listen 2/3….just doesn’t resonate with some people. Maybe that’s why I still like the acronym WAIT – it stands for Why Am I Talking? It asks for some self-awareness around purpose,…
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The Power of Sellouts
In the book Crucial Conversations, I’m reminded of the power of sellouts – you knew what was right but didn’t do it. They are the situations which seem small, almost insignificant, but they have a lot of power. I appreciate the William Shakespeare quote, “Nothing in this world is good or bad, but thinking makes…